TERMS & CONDITIONS

CUSTOMER CARE

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.

1. GENERAL

WWW.NANOSARMS.COM(“Website”) is intended only for consumers wishing to order NANOSARMS (“Products”). The terms and conditions under which the Products are offered for sale on this Website are set out below. By placing an order on the Website you accept and agree to be bound by these terms and conditions. NANOSARMS reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Website.

2. PLACING YOUR ORDER

2.1. To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid
email address. 

2.2. You may place an order by:

2.2.1. filling in the order form on the Website after logging into or creating your personal account and clicking on the appropriate submission button NANOSARMS will not accept orders placed in any way other than those listed above.

2.3. When you place your order, NANOSARMS will issue you with a Web Order Number. NANOSARMS  will do this via the Website and subsequently via your specified email address. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.

2.4. By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. NANOSARMS may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled/amended after order submission.

2.5. If NANOSARMS  accepts your order, we will notify you of our acceptance by issuing an order confirmation. NANOSARMS  will send your order confirmation to you by e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will attempt to contact you by email or telephone or post.

2.6. Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the Website.

3. SUPPLY OF YOUR PRODUCTS

3.1. Subject to these terms and conditions, NANOSARMS  will supply to you the Products indicated on your order confirmation.


4. PRICES

4.1. All prices are in GBP. Prices shall be those prices published on this Website at the time you submit your order. The prices published on the Website are inclusive of VAT where applicable but may be exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including shipping.

4.2. If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.

4.3. Delivery costs, where applicable, are payable by you as indicated on your order confirmation.


5. PAYING FOR YOUR PRODUCTS

5.1. You may pay for your Products by the methods of payment as may be displayed at the Website checkout.

5.2. You must pay in the currency as indicated on your invoice.

5.3. If you are paying by credit or debit card, then you must supply your credit or debit card details when you place your Order. NANOSARMS  will not supply the Products to you nor perform the services until your credit or debit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If NANOSARMS  does not receive such authorisation we shall inform you accordingly. NANOSARMS  reserves the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.


6. DELIVERY OF YOUR PRODUCTS (ADDRESSES IN THE UNITED KINGDOM, SPAIN, ITALY, FRANCE, GERMANY & THE NETHERLANDS)

6.1. NANOSARMS  will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by NANOSARMS  are best estimates only and NANOSARMS shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event that any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by NANOSARMS.

6.2. Title to and risk of loss in your Products will pass to you on delivery of the Products

6.3. Upon delivery of the Products to the carrier NANOSARMS will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the order form orby post.

6.4. WE ARE NOT RESPONSIBLE FOR LOST, HELD, OR DAMAGED PACKAGES.

We are not responsible for miss-delivery errors via carrier, or incorrect shipping info.

In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH THE DELIVERY COURIER. WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES DURING TRANSIT!

WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!

Please make sure all addresses are correct, we will not refund for wrong address on your part.

7. DELIVERY OF YOUR PRODUCTS (WHERE CUSTOMER'S ADDRESS IS NOT UK MAINLAND, NI, IOM, SPAIN, ITALY, FRANCE, GERMANY & THE NETHERLANDS)

7.1. Ownership

All ownership, title and risk in the Products will pass to you immediately at the point and time at which such Products are placed at your disposal at our premises in the UK.

7.2. Delivery

7.2.1. You acknowledge and agree that it is your responsibility to arrange for a courier to deliver the Products to you, 

7.3. WE ARE NOT RESPONSIBLE FOR LOST, HELD, OR DAMAGED PACKAGES.

We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.

In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH THE DELIVERY COURIER. WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES DURING TRANSIT!

WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!

Please make sure all addresses are correct, we will not refund for wrong address on your part.

INTERNATIONAL ORDERS: WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES OR SHIPPERS FEES YOU WILL INCUR OR FOR DELAYS BECAUSE OF CUSTOMS. WE LIST ITEMS AS STICKERS AND WE CAN NOT CHANGE THE VALUE OF THE PRODUCT SHIPPED. WE HAVE NO WAY OF KNOWING IF YOU WILL INCUR A CUSTOMS FEE OR NOT. IF YOU DO WE ARE NOT RESPONSIBLE AND YOU WILL NOT BE REIMBURSED. YOU MUST READ THE POLICIES BEFORE ORDERING  WE ARE NOT RESPONSIBLE FOR PACKAGES SHIPPED TO INTERNATIONAL ADDRESSES.



8. EXCHANGES, RETURNS AND REFUNDS

8.1. You may return the Product to NANOSARMS or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within fourteen (14) working days from the day after the goods are delivered as long as the product has not been opened or consumed and seal Has NOT BROKEN.

Although you will have to pay the cost of returns, the refund will include the full value of both the product and the outbound shipping costs.

If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at NANOSARMS request be returned with the product purchased. NANOSARMS reserves the right to raise an invoice in respect of any free or discounted bundles product not so returned.

8.1.1. If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please Contact  NANOSARMS on INFO@NANOSARMS.COM and we will reply to you anytime  between 09:30 and 18:00 Monday – Friday, or 11.30 and 16:00 on Saturdays (excluding Public Holidays).

8.1.2. If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to us for a refund and provided:

You inform NANOSARMS  within fourteen (14) working days from the day after the goods are delivered; and You have proof of purchase (i.e. order number / identification)

Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

8.2. Steps to Follow to Claim a Refund: 

(i) Cancellation can be exercised in writing or any other durable medium, either by emailing us at INFO@NANOSARMS.COM .

(ii) before returning any Product(s) it is helpful if you check check that you have:

Used appropriate packaging;
Clearly displayed the returns address;
Sealed the packaging securely.

(iii) Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion.


9. WARRANTY

9.1. NANOSARMS - branded Product Warranty NANOSARMS warrants the Products as stated on the Web Site. Specific warranties may apply to certain Products (such as customised Products) as specified on the Website. Should the Product supplied by NANOSARMS not comply with the applicable warranty we shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law NANOSARMS hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.

9.2. Non NANOSARMS- branded/Third-party Products For non NANOSARMS branded Products, all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer.

9.3. IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.

10. NANOSARMS LIABILITY

10.1. These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.

10.2. Save as set out at paragraph 9.3 below, there are no warranties, conditions or other terms that are binding on NANOSARMS regarding the supply of Products except as expressly stated in the contract.

10.3. Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, NANOSARMS will not be responsible for ensuring that the Products are suitable for your purposes

10.4. Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.

10.5. Subject to clause 9.4 NANOSARMS will not be liable under the contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. NANOSARMS maximum aggregate liability under the contract whether in or (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to NANOSARMS in respect of the protuct(s) and/or services in question.

10.6. This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.

11. CONTACTING NANOSARMS.COM

Tel: +44 (0)  between 08:00 and 20:00 Monday - Friday and between 10:00 and 16:00 Saturday excluding Bank Holidays.

Email: INFO@NANOSARMS.COM

12. DATA PROTECTION

12.1. Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.

12.2. By placing your order, you agreed and understand that NANOSARMS may store, process and use the data collected from your order form for processing your order. These data will be treated in conformance with the NANOSARMS  Privacy Policy . If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from NANOSARMS please follow the update procedure set forth in the Privacy Policy.

13. CIRCUMSTANCES BEYOND REASONABLE CONTROL
NANOSARMS will make every effort to perform its obligations under the contract. However, it cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

14. DISAGREEMENTS GOVERNING LAW AND JURISDICTION
NANOSARMS will try to solve any disagreements quickly and efficiently. If you are not happy with the way it deals with any disagreement and you want to take court proceedings, you must do so within the courts of England & Wales. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded.

15. GENERAL

15.1. Neither NANOSARMS  failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

15.2. The invalidity or un-enforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.

16. SPECIAL TERMS FOR LOYALTY POINTS / STORE CREDIT

16.1. Loyalty Points / Store Credit You may from time to time be awarded Loyalty Points as a result of your interactions with the web site, whether uploading reviews, recruiting new customers or simply by making purchases. These points may be converted to Store Credit, at our discretion.

NANOSARMS will award points based on activities made in good faith. NANOSARMS reserves the right to withhold points and/or store credit in cases where it judges you have participated outside the spirit of this agreement. 

NANOSARMS may from time to time, at its own discretion, review loyalty point  exchange rates, the time period of validity, maximum points or any other terms of the offer. NANOSARMS will contact all users in the event that any such changes are made.

WHOLESALE INQUIRIES

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!​

 

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PRIVACY & SAFETY

PRIVACY POLICY & DATA SECURITY

How will you protect my data online?

When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.

Do you use cookies?

We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly.  If you do not agree to such use, please refrain from using the website.

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.

Our website uses both persistent and session cookies:

  • Persistent cookies are used to allow the website to recognise users when they return to the site and to remember certain information about their preferences. These cookies are cookies which stay on your computer permanently, until you "manually" delete them.

  • Session cookies are used in order to allow customers to carry information across pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser.

We have also developed relationships with carefully selected and monitored partners, to assist in the delivery of a high quality website. Some of these partners may also set cookies during your visit to support customisation of adverts that you may see elsewhere on the Internet, and/or in order to meet contractual obligations with us.

While these cookies do not store any personal details relating to you or your credit cards, please note we do not have access or control over the cookies and similar technologies that our partners use.

The list below explains how we and our selected third party web partners use cookies and why:

  • Google Analytics, allowing us to understand how visitors are interacting with site processes, to allow us to optimise the site to drive better performance.

  • Targeting cookies (Criteo, Captify, Affiliate Window, Google) are used to track referrals from other sites, allowing us to track the success of our marketing campaigns and better target relevant information to our users.

How do you protect the information you hold about me on your internal systems?

We protect your privacy in several ways:

  • Access to customer account information is limited to those who need access for the performance of their job.

  • We use full login and password controls on our system.

  • All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment.

  • All calls are recorded and monitored for training and security purposes.

  • Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.

If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call email us on INFO@NANOSARMS.COM

Payment Security

How safe are my credit or debit card details on your site?

We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) uses 128-bit encryption, which is the highest level possible. Once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution and our sales order processing system and internal network are protected by the latest proxy technology. This does mean you have to give your card details every time you place an order with us but this minor inconvenience does ensure that it is totally safe to shop with NANOSARMS.

Do you have Trusted Shop (Internet Shopping is Safe) accreditation? You can shop online with us in confidence as the Trusted Shop logo certifies that we have

  • Registered with the Trusted Shop programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair.

  • Had our website and service reviewed and monitored by IMRG (Interactive Media Retail Group).

  • Had our business, VAT and Data Protection registrations checked by IMRG.

Our Mailing List

Can I be removed from your mailing list?

NANOSARMS will send you special offers and promotions by ONLY  Email . If you do not want to receive offers and promotions by email, you can unsubscribe here. Please remember it can take up to 30 days to fully remove you from our email mailing list so you may receive one or two more. If you do not want to receive offers and promotions by EMAIL, let us know at INFO@NANOSARMS.COM 

Can I go back on your Mailing List?

YES, by Request from you  via emailing  us at info@nanosarms.com.

Will you pass my data on to third parties?

NANOSARMS will never pass on your email address to a third party for marketing purposes. 

From time to time we may send you details by post from companies whose products and services may be of interest to you. If you wish to opt-out of third party offers and promotions let us know at info@nanosarms.com.

We respect your privacy and are committed to protect it.

About the company

NANOSARMS is a trading name of NANOSARMS, 

 Any correspondence should be forwarded to:  NANORAMS at info@nanosarms.com.

PAYMENT METHODS​


- PAYPAL

- Bank Transfer

© 2019 by NANOSARMS. Proudly created 

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