SHIPPING & RETURNS

SHIPPING POLICY
COUNTRIES INCLUDED:
UK Mainland:
  • England

  • Wales

  • Parts of Scotland, excluding Highlands and Islands.

Standard delivery:

  • Order amount up to £50 - £6.50

  • Order amount up to £99 - £5.50

  • Free shipping for all orders over £99

Estimated delivery time for a UK mainland order is 2-3 working days

UK Mainland only. Orders will be dispatched by a courier and require a signature.

Next Day Delivery Service available for all orders placed before 1:00 p.m. Monday to Thursday (Excludes Bank holidays). Saturday Delivery available(extra cost) until 1:00 p.m .

Orders placed on Friday before 1:00 p.m. will by delivered on Monday.

COUNTRIES INCLUDED:
  • Northern Ireland

  • The Highlands

  • Islands of Scotland

  • Isle of Scilly

  • Isles of Man

POSTCODES:
  • AB,

  • BT,

  • GY,

  • HS,

  • IM,

  • IV,

  • JE,

  • KA27-28,

  • KW,

  • PA20-49,

  • PA60-78,

  • PH17-26

  • PH30-44,

  • PH49-50,

  • TR21-25,

  • ZE.

Delivery prices are calculated based on value of orders below £300.00.

Free delivery on orders over £300.00!

Estimated delivery time for a Zone 2 order is 2-3 working days.

​​RETURN & EXCHANGE POLICY​

You may return the Product to NANOSARMS or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within SEVEN (7) working days from the day after the goods are delivered as long as the product has not been opened or consumed and seal Has NOT BROKEN.

Although you will have to pay the cost of returns, the refund will include the full value of both the product and Exclude  outbound shipping costs.

If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at NANOSARMS request be returned with the product purchased. NANOSARMS reserves the right to raise an invoice in respect of any free or discounted bundles product not so returned.

8.1.1. If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please Contact  NANOSARMS on INFO@NANOSARMS.COM and we will reply to you anytime  between 09:30 and 18:00 Monday – Friday, or 11.30 and 16:00 on Saturdays (excluding Public Holidays).

8.1.2. If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to us for a refund and provided:

You inform NANOSARMS  within SEVEN(7) working days from the day after the goods are delivered; and You have proof of purchase (i.e. order number / identification)

Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure

Our returns policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

8.2. Steps to Follow to Claim a Refund: 

(i) Cancellation can be exercised in writing or any other durable medium, either by emailing us at INFO@NANOSARMS.COM .

(ii) before returning any Product(s) it is helpful if you check check that you have:

Used appropriate packaging;
Clearly displayed the returns address;
Sealed the packaging securely.

(iii) Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion.